Frequently Asked Questions

Everything you need to know about shopping with Coastways.

What are your standard shipping times?

We offer standard shipping across the country, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for faster delivery.

How can I track my order?

Once your order has been dispatched, you will receive an email with a unique tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

Coastways accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Do you offer international shipping?

Yes, we currently ship to over 20 countries. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage to arrange a free replacement.